Municipal responsibility
The Environmental Services department is responsible for collection and treatment of sewage in serviced areas on municipal property. We also look after the collection and management of rain water on municipal roadways and allowances.
Homeowner responsibility
Sewer and stormwater pipes on private property are the responsibility of the property owner.
Optional Service Line Warranty Program |
Did you know? As a homeowner you are responsible for the water and sewer service lines that run from outside your home to the public main. When your service line breaks, leaks or clogs, the repair could cost thousands of dollars - hard on a budget! Many homeowner policies do not cover these repair costs. Please check with your insurance provider. The Municipality of Kincardine, in conjunction with Service Line Warranties of Canada, offers an optional Service Line Warranty program to homeowners. The Municipality wishes to make residents aware of the availability of this product since water and sewer line repairs can be very expensive. SLWC is associated with the Association of Municipalities of Ontario as a preferred vendor and has partnered with over 65 leading cities and municipalities in Canada to provide repair service plans that offer peace of mind and convenience. SLWC has provided over $6M in coverage since they first launched in 2014. Participation is optional and voluntary for homeowners and not a Municipal program. SLWC is a partner and solely responsible for the administration and service of the warranty programs. A homeowner, who chooses to enrol in this program, should do so with the understanding that the Municipality in no way warrants or is liable for the work or performance of SLWC.
To sign up or get more details about the program please contact Service Line Warranties of Canada directly: Toll-free phone: 1-866-922-9004 Frequently Asked Questions Is the SLWC program legitimate?
Does the Municipality administer this program?
Why is the Municipality using this program?
Am I already covered with my insurance provider?
Why did the Municipality give out my mailing address? How did SLWC get my mailing address?
Can I be removed from the mailing list?
Why did we use an American company?
I am not on Municipal water or sewer, why did I receive this notification?
How common are utility line breakages and what are the repair costs?
Why does SLWC use the Municipality of Kincardine logo in it's marketing materials?
Does this affect my taxes or rates?
Who is responsible for the service lines?
Isn't it unethical/unseemly for cities to partner with a private entity?
|
Please help keep catchbasins clear of debris. Do not place leaves or grass clipping on the roadway.
General Information
Utility Billing |
See our Utility Billing Info |
Locates |
See our Digging and Locates Page |
Sewer Backups |
If you have a sewer issue, please call the sewer department at 519-396-4660. We will check to make sure the sewers under the road are clear of a blockage. If street sewers are clear, please call a plumber to check the pipes inside your home. |
Avoid a sewer backup - don't flush these things down the toilet |
|
Sewer FAQ's
What can I flush down the toilet? |
Only pee, poop and toilet paper can go in the toilet. Flushing items such as baby wipes, menstrual products, rags, and disposable face masks can clog our pumps and have to be manually removed. Please place these items in the trash for the landfill. |
Can I pour grease down the drain? |
No. Grease should be placed in a jar or sealed container and put into the garbage. |
How do I drain my pool? |
See our sewer use bylaw |
How do I hook up to municipal sewer? |
Please call the building department at 519-396-3468 ext 2. |
I smell sewer gas what do I do? |
Pour water down floor drains and sinks. If smell does not stop call a plumber. |
Where can I put waste from my recreational vehicle (RV)? |
The Municipality does not take waste from RV's. Please call a camp ground for disposal. |
I have a sewer complaint who should I contact? |
Please contact the sewer department at waterservice@kincardine.ca or call 519-396-4660. |
Sewer Bypasses and Overflows
A bypass occurs at the treatment works when the wastewater is not able to go through one or more of the treatment processes before it is discharged. An example of this would be when there is a power outage, and the UV disinfection system is not able to run.
An overflow is similar to a bypass in that the wastewater is not fully treated but it typically occurs in the wastewater collection system when the flows exceed the capacity of the pumping station. An overflow typically occurs when the system is overwhelmed by stormwater inflow due to heavy precipitation as some areas have residential footing drains and/or sump pumps connected into the wastewater collection system instead of the stormwater system. An overflow is intended to prevent infrastructure damage and basement flooding.
The table below outlines the bypass and overflow events for the current calendar year and the previous year.
Type of Event | Date |
Duration (Minutes) |
Estimated Volume (m3) | Reason | Location | System |
---|---|---|---|---|---|---|
Spill | March 30, 2023 | 240 | >0.1m3 | Grinder Line Leak | Harbour Street | Kincardine Wastewater System |
Overflow/Spill | April 5, 2023 | 165 | 74.25 | Heavy Precipitation | Durham St Pump Station | Kincardine Wastewater System |
Overflow/Spill | April 5, 2023 | 186 | 26.9 | Heavy Precipitation | Park St Pump Station | Kincardine Wastewater System |
Overflow/Spill | April 5, 2023 | 418 | 83.2 | Heavy Precipitation | Maple St Pump Station | BEC Wastewater System |
Bypass and Overflow Report 2022 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Bypass and Overflow Report 2021 | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Sewer use by-law
Sewer annual reports
Kincardine Sewer Annual Report 2022
Kincardine Sewer Annual Report 2021
Kincardine Sewer Annual Report 2020
Tiverton, Inverhuron and Bruce Energy Center Sewer Annual Report 2022
Tiverton, Inverhuron and Bruce Energy Center Sewer Annual Report 2021
Tiverton, Inverhuron and Bruce Energy Center Sewer Annual Report 2020
Gary Street Stormwater Pond Annual Report 2022
Storm Sewer FAQ's
The catchbasin in front of my property is plugged. Who do I call? |
Please call the Environmental Services Office 519-396-4660 ext 2 |
What are stormwater management Ponds (SWMP's)? |
A storm water management pond collects water runoff in the area. It will hold the water and slowly release it to the environment. This will help keep items like dirt, fertilizer, cigarette butts and garbage out of our rivers and lakes. |
How are stormwater management ponds maintained? |
Grass will not be cut around the pond to keep it natural. After many years' debris may be removed from the pond. Structures and bank stabilization may occur at different times. |
I want to tie my sump pump discharge into the stormwater system. Who do I call? |
Please call the Environmental Services Office 519-396-4660 ext 2 |
Contact(s)