Our administrative hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m. with closures on statutory holidays. For service during this time, please contact us at 519-396-4660. For after hours emergencies, please call 519-396-1511.
Municipal responsibility
We look after treating and distributing safe drinking water to customers. Water pipes and equipment on municipal property are looked after by us.
Homeowner responsibility
Water pipes on private property are looked after by the property owner.
General Information
Water On or Off Request |
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The water department can turn off the water supply using the main shutoff at the property line. You can request to have your water turned off for the following reasons:
Only municipal staff should be operating your main water valve outside. To book an appointment to have your water turned on or off please call 519-396-4660 or email us. Please note that having the water turned off to your property will not cancel the monthly utility billing. A utility billing exemption form will need to be filled out. See our Utility Billing Exemption section for more information. Also see applicable Water and Wastewater Rates and Fees associated. |
Utility Billing |
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See our Utility Billing Info. |
Locates |
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See our Digging and Locates Page. |
Water meters |
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The water meter in your home is owned by the Municipality. We use the outside remote to read your meter. Please keep the area clear around the remote. If you need the remote moved please contact the water department. If you have a noisy water meter we can replace it. If you are demolishing a building connected to municipal services, you must contact the water department for a final reading and removal of the water meter. After this, a utility billing exemption can be applied for. Failure to provide access to a meter or removal of a water meter without permission of the municipality may result in a penalty fee. View the full Water meter by-law. To contact the water department email us or call 519-396-4660. |
Leaks |
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For a water leak in your house call a plumber. For a water leak outside please call the water department right away at 519-396-4660. |
Outdoor water use |
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Our lawn watering by-law is in effect from May 15 to September 30 each year. Even numbered houses may water on even numbered calendar days from:
Odd numbered houses may water on odd numbered calendar days from:
See full Outdoor water use by-law. To apply for an exemption to the outdoor water use bylaw please email us. |
Water testing |
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See our Testing and Sampling section. |
Boil water info |
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Please check the news and notices section for boil water notices. Visit the Grey Bruce Public Health Unit Website for more information on Boil Water Notices. |
Frozen Water Service |
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See our Frozen Service Policy If you think your service is frozen please call us at 519-396-4660. |
Scott's Point Well Replacement |
Water FAQ's
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Why is my water yellow or brown? |
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Yellow or brown water is caused by iron in the pipes. Run your cold water tap until the yellow or brown water clears. If it won't clear, please call the water dept at 519-396-4660. If your hot water is brown or rusty check your hot water tank. Call a plumber to replace your tank. |
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Why is my water cloudy? |
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Bubbles or cloudiness is just air. This can be caused by temperature change. Bubbles should settle out and go away. If they don't please call the water department at 519-396-4660 |
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What is the hardness of my water? |
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The Kincardine water system fed from Lake Huron is soft water. It has around 95mg/L as CaC03 for hardness. The soft water range should be 80-100 mg/L Our ground water wells have hard water.
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Is fluoride added to my water? |
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We do not add fluoride to the Kincardine System. Natural fluoride is found in our ground water wells.
Please visit the Grey Bruce Public Health Unit Website or the Health Canada Website for more information. |
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How much sodium is in my water? |
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Our ground water wells have high levels of sodium
Please visit the Grey Bruce Public Health Unit Website or the Health Canada Website for more information. |
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Is there lead in my water? |
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We have tested for lead and did not find high levels. |
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When can I water my lawn? |
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See our Outdoor Water Use By-Law |
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Who do I call to turn my water off? |
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Please call the water department to turn off your water feed outside by calling 519-396-4660. |
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How do I fill my pool? |
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Please use your garden hose to fill your pool. Monitor your hose while filling. |
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How do I hook to municipal water? |
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Please contact the building department at 519-396-3468 ext. 2. |
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I have a water complaint, who should I contact? |
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Please e-mail the water department or call 519-396-4660. E-mail is only monitored during regular business hours. |
Drinking water quality management system (DWQMS)
The Municipality of Kincardine has a Quality Management System (QMS). We are an accredited operating authority.
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DWQMS documents |
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Drinking Water Operational Plan - MOK Owned Systems Drinking Water Operational Plan- Huronville Drinking Water Policy - MOK Owned Systems Drinking Water Policy -Huronville Water Financial Plan – All water systems |
Annual reports
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Armow drinking water system reports |
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Armow Annual and Summary Report 2022 |
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Kincardine drinking water system reports |
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Kincardine Annual and Summary Report 2022 |
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Scott Point drinking water system reports |
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Scott Point Annual and Summary Report 2022 |
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Tiverton drinking water system reports |
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Tiverton Annual and Summary Report 2022 |
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Underwood drinking water system reports |
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Underwood Annual and Summary Report 2022 |
Source Water Protection
The Municipality of Kincardine have partnered with municipalities in the Saugeen Valley, Grey Sauble and Northern Bruce Peninsula conservation areas for our Source Water Protection Plan. Please visit the Source Protection Plan website for more information.
Contact(s)