Our administrative hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m. with closures on statutory holidays. For service during this time, please contact us at 519-396-4660. For after hours emergencies, please call 519-396-1511.

Municipal responsibility

We look after treating and distributing safe drinking water to customers. Water pipes and equipment on municipal property are looked after by us.

Homeowner responsibility

Water pipes on private property are looked after by the property owner.

General Information

Water On or Off Request

The water department can turn off the water supply using the main shutoff at the property line. You can request to have your water turned off for the following reasons:

  • Seasonal
  • Internal Leak or repair
  • External Leak or repair on your private property
  • Demolition of a dwelling
  • Fire damage to dwelling

Only municipal staff should be operating your main water valve outside.

To book an appointment to have your water turned on or off please call 519-396-4660 or email us

Please note that having the water turned off to your property will not cancel the monthly utility billing. A utility billing exemption form will need to be filled out. See our Utility Billing Exemption section for more information. 

Also see applicable Water and Wastewater Rates and Fees associated.

Utility Billing

See our Utility Billing Info.

Locates

See our Digging and Locates Page.

Water meters

The water meter in your home is owned by the Municipality. We use the outside remote to read your meter. Please keep the area clear around the remote. If you need the remote moved please contact the water department.

If you have a noisy water meter we can replace it.

If you are demolishing a building connected to municipal services, you must contact the water department for a final reading and removal of the water meter. After this, a utility billing exemption can be applied for.

Failure to provide access to a meter or removal of a water meter without permission of the municipality may result in a penalty fee.

View the full Water meter by-law.

To contact the water department email us or call 519-396-4660.

Leaks

For a water leak in your house call a plumber. For a water leak outside please call the water department right away at 519-396-4660.

Outdoor water use

Our lawn watering by-law is in effect from May 15 to September 30 each year.

Even numbered houses may water on even numbered calendar days from:

  • 6:00am to 9:00am
  • 6:00pm to 9:00pm

Odd numbered houses may water on odd numbered calendar days from:

  • 6:00am to 9:00am
  • 6:00pm to 9:00pm

See full Outdoor water use by-law.

To apply for an exemption to the outdoor water use bylaw please email us.

Water testing

See our Testing and Sampling section.

Boil water info

Please check the news and notices section for boil water notices.

Visit the Grey Bruce Public Health Unit Website for more information on Boil Water Notices.

Frozen Water Service

See our Frozen Service Policy

If you think your service is frozen please call us at 519-396-4660.

Water FAQ's

Why is my water yellow or brown?

Yellow or brown water is caused by iron in the pipes. Run your cold water tap until the yellow or brown water clears. If it won't clear, please call the water dept at 519-396-4660.

If your hot water is brown or rusty check your hot water tank. Call a plumber to replace your tank.

Why is my water cloudy?

Bubbles or cloudiness is just air. This can be caused by temperature change. Bubbles should settle out and go away. If they don't please call the water department at 519-396-4660

What is the hardness of my water?

The Kincardine water system fed from Lake Huron is soft water. It has around 95mg/L as CaC03 for hardness. The soft water range should be 80-100 mg/L

Our ground water wells have hard water.

  • Armow 300mg/L
  • Tiverton 500mg/L
  • Underwood 200mg/L
  • Scott Point 1400mg/L

Is fluoride added to my water?

We do not add fluoride to the Kincardine System.

Natural fluoride is found in our ground water wells.

  • Armow 2.02 mg/L
  • Scott Point 1.77 mg/L
  • Tiverton 2.04 mg/L
  • Underwood 1.71 mg/L

Please visit the Grey Bruce Public Health Unit Website for more information.

How much sodium is in my water?

Our ground water wells have high levels of sodium

  • Armow 49.2 mg/L
  • Scott Point 37.2 mg/L
  • Tiverton 43.3 mg/L
  • Underwood 69.6 mg/L
  • The Kincardine water system is low at 5.27 mg/L

Please visit the Grey Bruce Public Health Unit Website for more information.

Is there lead in my water?

We have tested for lead and did not find high levels.

When can I water my lawn?

See our Outdoor Water Use By-Law

Who do I call to turn my water off?

Please call the water department to turn off your water feed outside by calling 519-396-4660.

How do I fill my pool?

Please use your garden hose to fill your pool. Monitor your hose while filling.

How do I hook to municipal water?

Please contact the building department at 519-396-3468 ext. 2.

I have a water complaint, who should I contact?

Please e-mail the water department or call 519-396-4660. E-mail is only monitored during regular business hours.

Drinking water quality management system (DWQMS)

The Municipality of Kincardine has a Quality Management System (QMS). We are an accredited operating authority.

DWQMS documents

Drinking Water Operational Plan - All systems except Huronville

Drinking Water Operational Plan - Huronville

Drinking Water Policy - All systems except Huronville

Drinking Water Policy -Huronville

Water Financial Plan – All water systems

Annual reports

Armow drinking water system reports

Armow Annual and Summary Report 2021

Armow Annual and Summary Report 2020

Kincardine drinking water system reports

Kincardine Annual and Summary Report 2021

Kincardine Annual and Summary Report 2020

Scott Point drinking water system reports

Scott Point Annual and Summary Report 2021

Scott Point Annual and Summary Report 2020

Tiverton drinking water system reports

Tiverton Annual and Summary Report 2021

Tiverton Annual and Summary Report 2020

Underwood drinking water system reports

Underwood Annual and Summary Report 2021

Underwood Annual and Summary Report 2020

Source Water Protection

The Municipality of Kincardine have partnered with municipalities in the Saugeen Valley, Grey Sauble and Northern Bruce Peninsula conservation areas for our Source Water Protection Plan. Please visit the Source Protection Plan website for more information.

Contact(s)