Careers

The Customer Service Representative will be responsible for serving customers in person or on the telephone at the Davidson Centre. This position will assist with the coordination of registration activities and respond to customer inquiries.

Location: Davidson Centre

Reporting To: Recreation Supervisor

Responsibilities:

1. Respond to in-person or telephone customer inquiries to provide program or operations information, and resolve problems
2. Register participants for programs, collect registration fees, and provide the required information
3. Respond to rental inquiries to explain processes and timelines, provide information and the forms required for booking applications as well as complete bookings as requested in booking software
4. Set up customer accounts and memberships and verify the accuracy of information
5. Assist with administrative duties such as record keeping, report writing and cash deposits
6. Complete website content updates as required
7. Provide tours of the facility and answer questions as necessary
8. Provide back-up for the Administrative Assistant - Recreation
9. Adhere to Municipality of Kincardine corporate policies and procedures
10. Complete other duties as assigned by Management

Education & Experience Requirements:
• Post-Secondary education in Business, Office Administration, or a related field
• 2 years of experience in a similar role
• Working knowledge of recreational programming is considered an asset
• Valid Standard First Aid and CPR C certificate is required

Required Knowledge, Skills & Competencies:

• Experience with Keystone and/or Active Net would be considered an asset
• Strong computer skills (i.e. Word, Excel, Outlook)
• Ability to take initiative and work with minimal supervision
• Previous experience handling cash
• Excellent customer service, oral and written communication skills
• Ability to solve problems effectively and adapt to changing priorities
• Good time-management skills and the ability to juggle multiple priorities
• Demonstrated work history that highlights teamwork and a positive attitude

Employment Information:

• Permanent, Part-Time Position
• 20 Hours per Week
• Will be required to work day, evening and weekends shifts
• Group 2 (Step 1 - $20.27 per hour - Step 5 $24.89 per hour)

Qualified candidates are invited to submit their application to hr@kincardine.ca by December 15, 2023 at 4:30PM.

Fitness Instructor

The Fitness Instructor will be responsible for preparing and delivering group fitness classes for members while creating a positive, fun, and motivating environment.

Reporting To: Recreation Supervisor
Responsibilities:
1. Prepare and lead fitness classes to members in a group environment
2. Prepare lesson plans and ensure necessary equipment is available
3. Motivate and encourage members by providing constructive feedback and positive comments
4. Encourage and promote fitness class participation with existing members and members of the public
5. Address complaints and incidents, including accidents, emergencies, and thefts
6. Identify damaged fitness equipment and follow-up to ensure it is fixed
7. Enforce all fitness class rules and maintain good public relations with clients
8. Carry out health and safety checks on equipment and resolve issues as required
9. Maintain records such as progress updates and attendance
10. Adhere to Municipality of Kincardine corporate policies and procedures
11. Complete other duties as assigned by Management
Education & Experience Requirements:
• Post-secondary education
• Possess a Certified Fitness Instructor Specialist, CanFitPro is considered an asset
• Possess a Valid First Aid & CPR Certification
• 2 years of relevant experience in the fitness industry

Required Knowledge, Skills & Competencies:
• Comprehensive understanding of fitness programs
• Ability to cater exercise and fitness activities to a range of age groups and members of different physical abilities
• Strong verbal and written communication skills and the ability to connect with people
• Strong problem-solving ability
• Ability to work independently with little supervision
• Interest in fitness and nutrition as part of an overall healthy lifestyle
Employment Information:
• Part-Time, Contract position
• Hours of work may vary - morning, day & evening classes
• Required to complete a Vulnerable Sector Background Check
• Group 3 (Step 1 - $22.07 per hour - Step 5 $27.09 per hour)

Please include on your cover letter your availability, specialized certifications, and type of classes you would be interested in teaching.

Qualified candidates are invited to submit their application to hr@kincardine.ca by December 15, 2023 at 4:30PM.