Water and Environmental

Water Meter Replacement Program
Have you received a letter asking you to book an appointment for your water meter to be replaced?
Here is what is happening:
- New water meters are being installed in homes and businesses through our Water Meter Replacement Project.
- 700 were replaced in 2024, 2100 will be replaced in 2025, and the final 2000 will be replaced in 2026.
- This year will be mostly focused on homes and businesses in the north end of the Municipality, with some being done in the south.
- KTI Utility Services are contracted to install the new meters and you'll need to book your installation appointment with them directly.
- You'll have received a letter in the mail from KTI Utility services explaining that you can either book an appointment online or by calling 1-833-543-8807.
A few more facts:
- There's no charge for the new meter.
- In most cases, the replacement only takes about 20 minutes.
- If no appointment is made and the new meter is not installed, you will receive additional charges on your account up to 4x the minimum bill amount in accordance with By-Law 2023-175, Schedule M - refusal of meter or access to meter.
Connect and subscribe
Discover how you can connect with us and stay up-to-date on activities, events, programs, and operations through our subscription services.